About Us

The Rug Superstore is part of Mercantila, Inc.'s exclusive collection of specialty stores. Each store offers a unique blend of unbeatable selection and expert advice, backed by our low-price guarantee and specialty customer service.

Please also see our Help Center!

Why is Specialty Shopping Better?

Better Experience
Our specialty shopping experience is unparalleled – we deliver the feel and expertise of a hands-on boutique, complete with the best prices around. See what we offer you:

Better Service
We've put unrivaled brick-and-mortar backing into web retail so you can shop with convenience and peace of mind. Here's why our service is the best on the web, bar none:

Best Pricing
Have you found a better price than ours? Tell us. We’ll do more than match it; we’ll beat it!

Best Customer Service
We invest in full-time Customer Service. See your order status or request help anytime at our Online Order Status Page.

Best Product Information
The Rug Superstore has the best product information, images, and buying guides on the web. How good? Our suppliers cite us!

Best Order Processing & Tracking
Direct connections to UPS and FedEx databases allow you to track your order online from purchase to delivery.

Best Advice
We offer you objective, informative expertise to help you refine your product search. We're happy if you're happy!

Best Selection
We offer the top products from the best suppliers in the marketplace. Both wide and exclusive – have fun exploring!

Best Security & Fraud Protection
Hackers beware: the world's finest commercial encryption standards protect your order.

Best Newsletter
Our unique look into the markets that matter today. Get the inside story on products to complement your lifestyle.

Best Payment Plans
We accept all forms of payment and offer the industry's best financing. Improving your life should be easy, after all.

Corporate Information

Corporate Name: Mercantila, Inc.
Mercantila, Inc. was founded in 1997. We believed we could provide a superior level of service in specialty niche markets traditionally underserved by big box retailers. Over 455,000 customers have proven us right!

Other DBAs: The Internet Superstore, DriveSPEED Designs, The Brown Box, Red Carpet Shopping

Founded: 1997 in Cambridge, Massachusetts

Business Territory: National

Corporate Headquarters: (map)
665 Chestnut Street, 2^nd Floor
San Francisco, California 94133

Phone: +1 (415) 268-4700 (our hours)

Fax: +1 (415) 268-4701

Distribution Center: St. Louis, MO

Logos for Print: Mark (B/W), Logo (B/W), Mark, Logo

Logos for Web: Mark (B/W), Logo (B/W), Mark, Logo

Public Relations

Interested in learning more about Mercantila, Inc.? Please write or call:

Public Relations
Mercantila, Inc.
665 Chestnut Street, 3rd Floor
San Francisco, California 94133
+1 (415) 268-4700

Job Inquiries

Mercantila, Inc. is growing fast! We are always seeking passionate, competitive people to join our team. Please review our job postings below.

If you don’t see a position that fits but still feel you can make a difference to our company, email your résumé to jobs-sf at mercantila dot com in plain-text format, or send it via mail to:

Hiring
Mercantila, Inc.
665 Chestnut Street, 3rd Floor
San Francisco, California 94133

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Full-time